Documentation
Please find the SLA documents below, for more information or any queries contact us.

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Service Level Agreements

Education customers with CDB MIS integration SLA can be download here.

Education customers without CDB MIS integration (LITE) SLA can be download here.

Arbor Enterprise SDS integration SLA can be download here.

Business customers must contact CDB for a copy of the bespoke SLA.

Deliverables

CDB latest product deliverables list can be download here. Please note that your organisation may have different deliverables depending on when you purchased the package and what was agreed at the time of sale, please contact us if you are unsure or would like additional services.

Education Data Processing Agreement

A sample UK data processing agreement can be downloaded here. We can provide sample data processing agreements for other regions on request. Please contact us if you would like another copy of your data processing agreement.

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