Our data protection general statement can be found here.
First and foremost, we’ll use your personal data to respond to your queries and complaints.
However, the information you provide directly will be combined with information gathered using cookies about your use of our online chat service and website to create a profile for you which will be used to remember our previous online chat conversations with you so our operators have relevant information to hand when they are dealing with future queries.
Depending on the nature of your interactions with us, this information may be transferred to our other systems such as our proposal software or CRM where your profile will also include publicly available information about you in a professional capacity or your company such as that from your business’s website, Companies House and the publicly available Twitter and LinkedIn profiles linked to the email address you provide or the business you represent.”
We may collect information about your computer, including your operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The only cookies in use on our site are for Google Analytics, Leadfeeder, Twitter and saving your cookie consent. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google site.
It is possible to disable cookies within your browser or set the browser to alert you when a cookie will be set. For more information on Cookies and how to manage them please visit AboutCookies.org.